Reach Out to Us
Our support team is here to help with any questions, account-related issues, technical concerns or general feedback. Whether you need help with registration, KYC documents, deposits and withdrawals, or have a site query, contact the team via live chat, email or phone. We aim to respond quickly, resolve account matters clearly and support you through verification, payments and gameplay queries with straightforward, practical guidance. We also assist with bonus activation and transaction queries. We operate UK hours to suit players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - fast replies) |
| General enquiries | [email protected] (business & account enquiries - email reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner programmes) |
| Phone | +44 20 7946 2187 (London office) |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to avoid delays. We aim to respond promptly but complete enquiries faster when the information provided is accurate.
Contact Form
Response Time
Our support team aims to respond quickly to all enquiries. Most questions receive a reply within one business day. More complex matters, such as KYC checks or payment investigations, can take longer depending on the issue and third-party processing times. We’ll keep you updated while your case is being handled and provide clear next steps where relevant.
Feedback
Your feedback matters. Please tell us about any suggestions, ideas or issues that could improve the site, from game selection to payments and mobile play. We review every message carefully and use user input to refine features, promotions and support. Share thoughts via live chat or email to [email protected] and help us make the service easier and more enjoyable for everyone.